Tim Buckley Owen: Successful Enquiry Answering Every Time, Seventh Revised Edition
Description
Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorise and prioritise raw search results using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents drawing on established story-telling practice to present research results effectively - whether orally or in writing working to the POWER model: plan, organise, write, edit, review. This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.
In fascinating detail, Charles J. Dunn describes how each class of old Japan lived: their food, clothing, and houses; their beliefs and their fears. At the same time he takes account of certain important groups that fell outside the formal class structure, such as the courtiers in the emperor's palace at Kyoto, the Shinto and Buddhist priests, and at the other extreme, the actors and the outcasts. He concludes with a lively account of everyday life in the capital city of Edo, the present-day Tokyo. This is the second Will Trent novel, from the No. 1 Bestseller. When Atlanta housewife Abigail Campano comes home unexpectedly one afternoon, she walks into a nightmare. A broken window, a bloody footprint on the stairs and, most devastating of all, the horrifying sight of her teenage daughter lying dead on the Successful Enquiry Answering Every Time, Seventh Revised Edition download epub landing, a man standing over her with a bloody knife. The struggle which follows changes Abigail's life forever. When the local police make a misjudgement which not only threatens the investigation but places a young girl's life in danger, the case is handed over to Special Agent Will Trent of the Criminal Apprehension Team - paired with detective Faith Mitchell, a woman who resents him from their first meeting. But in the relentless heat of a Georgia summer, Will and Faith realise that they must work together to find the brutal killer who has targeted one of Atlanta's wealthiest, most privileged communities - before it's too late...
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Author: Tim Buckley Owen
Number of Pages: 176 pages
Published Date: 30 Sep 2017
Publisher: Facet Publishing
Publication Country: London, United Kingdom
Language: English
ISBN: 9781783301935
Download Link: Click Here
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